Services
Bizanga provides a range of professional services delivered by experts with operational experience building and running the largest E-Mail, messaging and Internet networks. These services range from solutions architecture and design through deployment services to operational support for its IMP platforms and related services. Bizanga’s offers professional services on a project basis tailored to a customer's needs or bundled through the Service Pack.
Project Services
Project services focus on addressing a client’s specific need. We meet with the client to jointly work out requirements, put together a budget, make an offer and deliver the service. Bizanga bills for the service on a daily or hourly basis depending on the customer's preference. Please contact us to discuss project-specific requirements.
Service Care Pack
Available in addition to the Premium Support package, the Service Care Pack provides post-deployment operational resources with managing IMP deployments to support customers. Bizanga’s Professional Services team offers advice and recommendations on E-mail and messaging management, filtering policies and problem isolation and remediation. Bizanga will assign an engineer as a customer's primary contact for operations questions. The assigned engineer holds quarterly telephone reviews, which also include an ongoing capacity review. The engineer also visits the customer once a year for a full-day workshop to review customer objectives and refine the IMP configuration.
Bizanga gives advice and support on the following topics and more:
- Filtering policies, efficiencies and optimization
- Quality-of-service management
- Load management
- Messaging systems and applications architecture
- Capacity management
- Load balancing
- Security event management
For Service Care Pack customers, Bizanga’s support center monitors all systems deployed at a customer’s site, and identifies and works on solving any detected problems. If the customer is available 24/7, Bizanga alerts the customer in real time about any problems.
The Service Care Pack sells as an annual subscription, which includes up to 20 requests per year. When purchased at time of deployment, requests initiated during the first three months after deployment do not count towards the annual limit.
Please contact us for more information on the Service Care Pack.